Frequently Asked Questions
Everything you need to know
1. About Our Products
Q: Are your products original designs?
A: Our collection is carefully curated to reflect a unique and stylish aesthetic. Some of the products are handpicked from various designer brands that align with our vision. We also collaborate with designers to create exclusive pieces, and offer our own original designs. Additionally, we feature a selection of vintage home items, each with its own history and character.
2. Orders and Shipping
Q: How long does shipping take?
A: For in-stock items, UK orders are processed within 1-2 business days, and delivery typically takes 3-5 business days. For pre-order or custom-made items, the timeline is longer, with an estimated delivery time of 3-4 weeks. We offer both UK and international shipping. Available countries and regions, as well as shipping fees and delivery times, will be shown at checkout and may vary depending on the destination.
3. Returns and After-Sales Service
Q: Can I return an item if it arrives damaged?
A: Absolutely! If your product arrives damaged or has any defects, please contact our customer service within 7 days of receiving the item. We will arrange a return or exchange for you. For more details, please refer to our Return & Exchange Policy.
Q: Who covers the return shipping costs?
A: If the product has a quality issue, we will cover the return shipping costs. If you are returning an item for personal reasons (such as a change of mind), return shipping costs will be your responsibility.
Q: What is the process for returning or exchanging a product?
A: Please contact us within 7 days of receiving your order with your order number and a description of the issue. Our customer service team will assist you with the return or exchange process. We will provide you with a return address and further instructions.
Contact Support
If you have questions or concerns about one of our products or services, please fill out the form below and a member of our team will get in touch as soon as possible.